1. Digital Services Nature
StreamAllNow delivers digital content that is accessible immediately after purchase. Due to the nature of digital goods, standard consumer withdrawal rights do not apply once the delivery of digital content (such as streaming login credentials) has been initiated with the consumer's explicit consent.
2. Exceptions & Refunds
Customer satisfaction is important to us. We will only issue a full refund under the following exceptional circumstances:
- Non-Delivery: We fail to activate your account or deliver your login credentials within 48 hours of payment.
- Major Technical Failures: The account is entirely non-functional from the beginning, and our technical team is unable to resolve the issue within 72 hours.
We do not issue refunds for:
- Buffering or streaming issues caused by the customer's slow internet connection or local ISP throttling.
- The use of incompatible or outdated hardware (e.g., old Smart TVs with insufficient processing power).
- Dissatisfaction with a specific channel or VOD title, as our library is constantly updated and depends on external global feeds.
3. Subscription Cancellation
Our subscriptions operate strictly on a one-time, prepaid basis. This means you are never locked into automatic payments, recurring billing, or unwanted renewals.
If you wish to cancel your subscription, no action is required on your part. Your account will simply expire automatically at the end of the period you purchased. You remain fully in control of your spending.
4. How to Submit a Claim
If you believe you are eligible for a refund based on the criteria outlined in Section 2, please contact our technical support team within 3 days of your purchase. Always include your subscription details or invoice number for faster processing.